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Support

Ozsites offers support services as required by your business. If you require different support terms, please contact us as we can make arrangements for different terms. Please select to best support method below to find you required information and support.

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Live Chat:

Live chat allows you to chat with a sales or support agent online. If the chat is offline, please submit a support ticket.

FAQ's:

To view FAQ's you must login to "My Account" and select "Support".
Login to "My Account"

 
       
 

Forum:

A forum is where people can post messages and hold a general discussion.
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Support Ticket:

To lodge a Support Ticket you must login to "My Account" and select "Support".
Login to "My Account"

 
       
 

Phone Support:

Phone support calls may attract an hourly fee if the service to be provided is out side general support guidelines.

Please see About Us page for latest list of contact details

View About Us

Support Packages:

  • Bronze Support:
    Basic Support
    9am-5pm Mon-Fri
    Excludes Public Holidays
    Includes Online Chat and Support Tickets
  • Silver Support:
    Basic-Intermediate Support
    8am-6pm Mon-Fri
    Excludes Public Holidays
    Preference Chat and Support Tickets
  • Gold Support:
    Intermediate-Advanced Support
    8am-6pm Mon-Sat
    Excludes Public Holidays
    Preference Chat and Support Tickets
  • Platinum Support
    Advanced Support
    8am-8pm 7 Days a Week
    Preference Chat, Support Tickets and Phone Support

Conditions Apply to All Support Packages

 
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